Effective Friday, March 13, only The Cat Hospital of Media personnel will be allowed inside the hospital until further notice.
Veterinary hospital staff will meet clients in the parking lot behind the building and bring cats in for evaluation and care. During this time, services may be limited, and some existing appointments may need to change. Hospital personnel will contact clients directly with information about any changes.
What you should do when you arrive at the hospital with your cat:
Call 610-627-2287 when you arrive at the parking lot. Please remain in your vehicle with your cat.
Care professionals associated with your appointment will discuss your needs by phone when you arrive. At the end of the phone conversation, a care professional will come to the parking lot to bring your animal into the building for evaluation.
After the medical team evaluates your animal, you will receive a phone call to discuss recommendations and a plan moving forward. Verbal consent for treatment and details surrounding financial estimates will be authorized via this phone call.
Shortly thereafter you will receive a phone call from a customer service representative to obtain payment for services if your cat is being discharged, or a deposit if your cat is admitted via one of our payment methods: Credit card or Care Credit are preferred, but cash or check will also be accepted.
Updates will be given regularly via phone by your medical team if your cat is hospitalized.
Once care of your cat is complete, the discharge process will be discussed and any remaining balance will be collected prior to the discharge of your cat from our hospital.
It is important to note that there have been no reported cases of COVID-19 within the veterinary hospital at this time.